How do I check if it is stolen?
If you send us the model and serial number, we will check it against our list of stolen ECUs. Obviously we can only tell if it is stolen if someone has reported it as such.
I have found a second hand ECU/Dash Logger that I would like to buy
Can you tell me what upgrades it has enabled?
The fastest way to check this, is to connect the unit to the laptop. You can find the enabled upgrades on the start up screen for the 'hundred series' ECUs, on the Enable Option or Function menu for the M4/M48 ECUs, On the M1 series ECUs under Online/Show information/Ecu licence and on the Online/Enable Dash Option menu for the Dash Loggers.
Alternatively, if you send us the model and serial number we will check what upgrade options are enabled on that particular ECU/Dash Logger
It is password protected, what do I do?
The previous tuner will have entered this password. The best way is to contact the previous tuner to ask if the password can be removed. If this is not possible, you can send the ECU/Dash Logger to us, and we will remove the password. However this involves the configuration file being lost.
Will I have access to support?
It is important to contact your local dealer before deciding to buy a second hand ECU/Dash Logger, to discuss their support options for products bought elsewhere.
I cannot find it on the website, can you tell me which one it is?
Send us the model and serial number and if possible a picture of the product. It might be an older product and we can advice you if any documentation, software and support is still available for that product.